At Finlo Frank Group, it is our policy to provide products and services of the highest quality that consistently meet — and wherever possible, exceed — customer expectations. Our goal is to ensure exceptional customer satisfaction through every stage of our operations.
To support this commitment, we have implemented a Quality Management System (QMS) that complies with the requirements of ISO 9001:2015. Our QMS is fully aligned with the organisation’s strategic direction and has been developed with a clear understanding of our business context and stakeholder needs.
We are dedicated to:
- Continual improvement of our processes, products, and services.
- Ensuring customer requirements are understood, communicated, and fulfilled.
- Establishing measurable quality objectives that are regularly monitored, reviewed, and updated to drive performance and improvement.
- Providing the necessary resources, training, and support to empower our people and maintain high standards of quality across the organisation.
We believe that quality is a collective responsibility. All employees are actively involved in implementing and maintaining our Quality Management System and are encouraged to contribute to its ongoing development.
This policy is communicated to all employees and relevant interested parties. It is reviewed during Management Reviews and updated as necessary to ensure it remains suitable, effective, and aligned with the evolving needs of our customers and the business.
